Outlook can’t connect to Gmail: Password incorrect When configuring your Gmail account in Outlook (or other mail clients such as Thunderbird and Mail apps on (older) smartphones), you might run into continues password prompts or sync errors.
Having difficulty connecting Outlook to Office 365?
Check out our easy-to-use, self-guided walkthrough troubleshooter!
Office 365 Outlook Connectivity Guided Walkthrough
https://aka.ms/outlookconnectivity
https://aka.ms/outlookconnectivity
Still having issues? We have a plethora of resources available to resolve your problem:
Office 365: Outlook and mobile device connectivity troubleshooting resources
http://support.microsoft.com/kb/2757863
http://support.microsoft.com/kb/2757863
Finally, if your mailbox was migrated from Exchange Online ('EXO') Wave 14 to EXO Wave 15, you may need to update your Outlook profile. This is due to a change in EXO Wave 15 architecture in which we authenticate at the Transport layer (HTTPS) and no longer require RPC authentication (which will cause repeated prompting for credentials).
To fix the Outlook profile:
- Start Outlook
- Click 'File'
- Click the 'Account Settings' drop-down, then select 'Account Settings'
- Select your e-mail address, and click 'Change'
- Click 'More Settings'
- Select the 'Security' tab, and change the 'Logon network security' drop-down to 'Anonymous Authentication.'
Props to Ryan Phillips' target='_blank'>Ryan Phillips for the EXO Wave 15 info!
Hope this helps,
-Scott
Get Outlook for Mac
Outlook is included with Microsoft Office 365. Faculty and staff with full-service SUNet IDs can download Microsoft Office for Mac via webmail for free. See the Microsoft Office page for more information.
Configure Outlook
You can configure Microsoft Outlook to access your Office 365 account by setting up an Exchange connection. An Exchange connection provides access your email, calendar, contacts, and tasks in Outlook.
- Launch Outlook.
- On the Outlook menu, click Preferences and then click Accounts.
- Select Exchange or Office 365 for the account type
- Enter the following information for your Exchange account:
- Email Address: your @stanford.edu email address
- Method: User Name and Password
- User name: [email protected]
- Password: your SUNet ID password
- Configure automatically: checked
- Click Add Account.
- A message displays asking whether you want to allow the Outlook autodiscover server to configure your settings. Check Always use my response for this server and click Allow.
- Your Exchange account settings display. Close this window.